Privacy Policy

Last Updated: August 21, 2026

1. Introduction

Omnara (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the “Service”).

2. Information We Collect

Personal Information

  • Account Information: Email address, name, and profile information you provide during registration
  • Payment Information: Processed securely through Stripe when you purchase credits (we do not store payment details)
  • Usage Data: Information about how you interact with AI agents and use our Service
  • Agent Session Content: Your prompts, messages, and agent activity are securely stored to provide the Service; agents need conversation history, which is passed to the models they run on, to operate and resume sessions

Automatically Collected Information

  • Device Information: Device type, operating system, unique device identifiers
  • Log Data: IP address, access times, features accessed, and crashes
  • Analytics: Performance metrics and usage patterns

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our Service
  • Provide optional services you request or purchase, such as training or fine-tuning models on your own data for your own use
  • Process credit transactions
  • Facilitate communication between you and your AI agents
  • Respond to customer service requests
  • Monitor and analyze usage patterns to improve user experience
  • Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell or share your personal information. We disclose information as follows:

  • Limited account information with service providers who assist in operating our Service (e.g., authentication, analytics)
  • Aggregated or de-identified information for analytics, research, or business purposes, including with partners or in connection with a business transaction
  • Any information as required to comply with legal obligations or respond to lawful requests
  • Information necessary to protect our rights, privacy, safety, or property
  • With your explicit consent or at your direction

5. Your Data Privacy

We respect your privacy and handle your data with care:

  • Your conversations and agent sessions are securely stored to run your agents and maintain your history
  • We do not disclose your session content to third parties except as described in this Policy (including service providers under contract or legal requirements)
  • You can delete your account to permanently delete your data (including sessions and messages), subject to records we must retain for legal, tax, and billing compliance. Email [email protected] to request account deletion.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data and are not liable for any data breach, unauthorized access, or security incident beyond our reasonable control. You use the Service at your own risk.

7. Data Retention

We retain your personal information for as long as necessary to provide our Service and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Session content that you delete is permanently removed from our systems within a reasonable period.

8. Your Rights

Subject to applicable law, you have the right to:

  • Know and access the categories and specific pieces of personal information we collect, use, and disclose
  • Request deletion of personal information, subject to legal exceptions
  • Correct inaccurate personal information
  • Receive your information in a portable format where applicable
  • Opt out of the sale or sharing of personal information and cross-context behavioral advertising (we do not currently sell or share personal information)
  • Limit the use and disclosure of sensitive personal information, where applicable
  • Be free from discrimination for exercising these rights

To exercise these rights or submit an opt-out request if our practices change, contact us at [email protected].

9. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Payment Processing

  • Credit purchases are processed by Stripe
  • We do not have access to your payment card details

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of changes by posting the new Privacy Policy on this page and updating the “Last Updated” date.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Website: https://omnara.com

13. Data Protection Inquiries

For data protection inquiries, please contact us at: [email protected]